I'm looking for a little help to fix my config error. I'm a professional novice at computer repair and made a mistake within the config program. When I was in the music config program I accidentally entered incorrect text into the search mask and after that every time I try and open the config program I get a run time 380 error. I've tried completely removing the program and reinstalling and no luck. I can still start the jukebox program, but it has the old catalog even after removing the folder and doing a fresh install. I'm assuming that my mistake is somehow stuck in the registry? I'm running the Jukebox on a Windows 7 computer. I'm trying to avoid reinstalling my operating system as a last resort. Any help or advice would be greatly appreciated.
Thanks.
Quote from: bud69gto on September 27, 2013, 01:56:20 AM
I'm looking for a little help to fix my config error. I'm a professional novice at computer repair and made a mistake within the config program. When I was in the music config program I accidentally entered incorrect text into the search mask and after that every time I try and open the config program I get a run time 380 error. I've tried completely removing the program and reinstalling and no luck. I can still start the jukebox program, but it has the old catalog even after removing the folder and doing a fresh install. I'm assuming that my mistake is somehow stuck in the registry? I'm running the Jukebox on a Windows 7 computer. I'm trying to avoid reinstalling my operating system as a last resort. Any help or advice would be greatly appreciated.
Thanks.
Search the registry for E-Touch and you will find the registry settings. You can just delete the mask one of the whole thing and you will be good to go.
I scoured the register and can't find a mask file. I found the E-Touch settings, but no mask file. I even tried deleting every e-touch entry in the registry, rebooted my computer and reinstalled and I still end up with the same error and the jukebox will still boot up and have the old music files.
Quote from: bud69gto on September 28, 2013, 03:06:28 AM
I scoured the register and can't find a mask file. I found the E-Touch settings, but no mask file. I even tried deleting every e-touch entry in the registry, rebooted my computer and reinstalled and I still end up with the same error and the jukebox will still boot up and have the old music files.
What version are you using?
v8.0.05 Beta 88 Error Trapped release.
You could try uninstalling in add and remove then deleting the E-touch folder in program files, then try a re-install works for me when things used to go tits up lol
I just used the Windows uninstall and removed it from the program folder. I rebooted the computer and did what I thought was a fresh install. I noticed something interesting when I went for the install. There must be a file that remembers everything because even after all the deleting it still remembered my information for registering minus my key.
We're making progress. I scrubbed my hard drive looking for files associated with e-touch and deleted everything in the registry again and my Config is now working. the only problem now is that the Jukebox doesn't retain the program key and I get an error when I click on Jukebox program telling me that something went wrong please reinstall the app. I can access the jukebox program by clicking on E-Touch a second time and re entering my program key.
Make sure you have installed the app outside of the Program Files folder, try C:\E-Touch\ and also make sure you are running it as admin.
The program is located in C:\E-Touch. I still get the error something went wrong please reinstall the app.
Quote from: bud69gto on September 30, 2013, 12:56:34 AM
The program is located in C:\E-Touch. I still get the error something went wrong please reinstall the app.
Did you delete just the E-Touch key or the key above it?
The Key to unlock the program disappears and i have to re enter it the everytime time I open the jukebox. I'm not sure I understand when you say the key above it? It remembers my email address and my user name, but the program key is blank.
Quote from: bud69gto on September 30, 2013, 06:27:23 PM
The Key to unlock the program disappears and i have to re enter it the everytime time I open the jukebox. I'm not sure I understand when you say the key above it? It remembers my email address and my user name, but the program key is blank.
Sounds like you might have an invalid key?