Freebox Jukebox

E-Touch General Category => Support and Bug Reports => Topic started by: alarsuel on May 14, 2011, 02:47:21 AM

Title: Dual Monitor Setup Problems
Post by: alarsuel on May 14, 2011, 02:47:21 AM
I have been using the program for a few months now and really enjoy it.  I got karaoke going and want to get it going on my second monitor.  Here is my setup if it helps:

HP touchsmart cpu
32" LCD TV

The cpu only has a funky hp proprietary mini vga out, so I'm using a USB to VGA adapter to run to the tv.  In windows I have the TV as a desktop extension which is working fine.  It is identified as monitor 3 and the main is 1.  I have it directly to the right of the main monitor on display properties and there is a monitor 2 on display properties, but it is grayed out and disabled.  I am able to see the mouse on the tv as well as drag webpages, etc. so I know it is working.

When I get into the Jukebox, I select use 2nd monitor and show visualizations, also I checked the radio button for all as opposed to just videos for the 2nd monitor.  All 3 monitors say they are not enabled.  I have tried all of the drop down possibilities (1,2,3) for 2nd monitor identification.  I tried selecting 3 and saving the settings, then exiting the Juke and restarting... No change.  Then I tried switching to 2 then back to 3... No change.  I think that has exhausted all of the search suggestions I found.  I can't see anything on the 2nd monitor in Freebox.  What am I doing wrong?
Title: Re: Dual Monitor Setup Problems
Post by: coffee on May 14, 2011, 06:19:09 AM
I have run into the exact same problem yesterday.
For some reason E-Touch doesn't recognice the second screen if you use a external usb graphics card.
My second screen works on everything but not on E-Touch.

???
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 14, 2011, 04:18:45 PM
You said you ran into it yesterday.  Did you just try it yesterday or did it work before?  Any ideas why this would be?  I wonder if it is a simple programming fix?
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on May 14, 2011, 05:23:10 PM
Must be how the second screen is handled in windows when using a USB graphics card, I could see if i can find a way to find the second screen using different code.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 14, 2011, 05:27:01 PM
Thanks for checking.  Love the product, but karaoke on the single screen is, let's say, less than ideal.  Unfortunately, there is no way for me to connect other than the usb card.  I can't find a HP mini vga anywhere.  I doubt they make them anymore.
Title: Re: Dual Monitor Setup Problems
Post by: Risim on May 14, 2011, 09:09:14 PM
Hey guys do those external usb video card any good?  Recomend any model? I been wanting to update my jukeboxes to dual screen but the only way possible is with eternal usb card.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 14, 2011, 09:15:02 PM
I have a StarTech USB to VGA.  It works fine for everything so far except E-Touch.  I think/hope Barry is currently looking into it.
Title: Re: Dual Monitor Setup Problems
Post by: coffee on May 14, 2011, 11:21:11 PM
Quote from: alarsuel on May 14, 2011, 04:18:45 PM
You said you ran into it yesterday.  Did you just try it yesterday or did it work before?  Any ideas why this would be?  I wonder if it is a simple programming fix?
No, it's the first time I've used it. It's a real pitty it doesn't work on E-Touch. In Appearance settings it shows the second monitor is not detected.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 14, 2011, 11:27:20 PM
Agree, Coffee.  Hopefully Barry can figure it out without too much trouble.
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on May 15, 2011, 12:20:31 AM
This is one for me to look at for the next betas, if i had one of those graphics cards it would be easier
Title: Re: Dual Monitor Setup Problems
Post by: Risim on May 15, 2011, 11:09:39 PM
Well, I'm looking to buy one of these external usb video card to see if it works.  Because I use mini-itx board on my conversions I dont have much room for anything else.  Hey Barry if you cant get one I'll be willing to buy one and send it to you or something and when you get to work properly you send it back.  I look for one and pm you or vice versa. :beer
Title: Re: Dual Monitor Setup Problems
Post by: coffee on May 16, 2011, 03:12:26 PM
I'm also willing to sent some $$$ for you to buy one for testing.
Just let me know.
Title: Re: Dual Monitor Setup Problems
Post by: Thalfura on May 22, 2011, 01:50:47 AM
This might help you guys out.

in Etouch monitor 3 will be your second screen.

In windows screen properties make sure your 2nd screen is to the left of the primary screen. in essence looking at the screen in windows 2 will be left and 1 will be right. 1 will be your primary (Touchscreen) and 2 will be your video output screen.

I found having them the other way won't allow them to work.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 23, 2011, 07:53:35 AM
Are you using a usb video adapter?  I think that is the problem (E Touch doesn't jive with them yet).  My USB only allows my 2nd monitor to be #3, if that makes sense.  For example when I go in to properties and identify the monitors, my touchscreen is "1" and my secondary monitor is "3".  Are you suggesting I put the disabled monitor "2" on the left or the usb monitor "3" on the left?
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on May 23, 2011, 03:14:23 PM
I have seen a few on ebay, anyone want to ship me one and i'll have a play. They seem to be a lot different in price, some are really cheap. I assume these work with XP ok?
Title: Re: Dual Monitor Setup Problems
Post by: Risim on May 23, 2011, 04:08:42 PM
I'm game but I think the best way is I'll send you the money you buy have it shipped to your adress. :beer
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on May 23, 2011, 04:19:09 PM
Quote from: alemar02 on May 23, 2011, 04:08:42 PM
I'm game but I think the best way is I'll send you the money you buy have it shipped to your adress. :beer

This is ok but i wasn't sure what one I would need. Are they all the same and you are seeing the issue with any USB type adapter. Also I need to confirm you are seeing the issue on XP and these work with XP.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 23, 2011, 05:51:33 PM
I got mine on craigslist for 20 bucks.  I know These work on XP and Vista, as that is what I've tried.  I'll throw a few bucks in, too whenever the plan is finalized.  Hell, I can even ship you the one I'm using.  It isn't any use to me until you can play with it anyway.
Title: Re: Dual Monitor Setup Problems
Post by: Risim on May 23, 2011, 06:41:40 PM
Quote from: Barcrest on May 23, 2011, 04:19:09 PM
This is ok but i wasn't sure what one I would need. Are they all the same and you are seeing the issue with any USB type adapter. Also I need to confirm you are seeing the issue on XP and these work with XP.
I dont have one at all but I need to purchase them.  On all my jukeboxes I'll have to use and extrernal video card.  So after you get this one setup right I'll have to then buy the same brand in bulk.  I was looking at one I think the brand was IOGear or something.
Another thing is I will need to convert these from what ever output there output is in (dvi, vga preffered) into rca, b/c in a bar sometimes tvs are really far away and dvi cables are extremely expensive.  I will like coffee's insight or tips on bar setups.
Title: Re: Dual Monitor Setup Problems
Post by: Risim on May 23, 2011, 06:45:52 PM
Quote from: alarsuel on May 23, 2011, 05:51:33 PM
I got mine on craigslist for 20 bucks.  I know These work on XP and Vista, as that is what I've tried.  I'll throw a few bucks in, too whenever the plan is finalized.  Hell, I can even ship you the one I'm using.  It isn't any use to me until you can play with it anyway.
Which brand is it?  Do you reccomend it?
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on May 23, 2011, 07:25:29 PM
Here in the UK the are run over composite video usually from the SVIDEO output on the main graphics card which is why I have never had to test the USB VGA adapters or even use them. To be fair I don't know why no one else is just feeding it from the SVIDEO output or the second DVI/VGA connector.
Title: Re: Dual Monitor Setup Problems
Post by: coffee on May 23, 2011, 08:16:09 PM
QuoteTo be fair I don't know why no one else is just feeding it from the SVIDEO output or the second DVI/VGA connector.
A lot of monitors come with only VGA support. Until now graphics cards came with VGA and/or DVI-I/A and to make matters worse, S-Video and Composite Video connections was stopped about a year ago. You don't get graphics cards with S-Video or composite Video anymore.
Now you will notice that DVI-I/A is also slowly phased out and will be replaced with DVI-D which is a fully digital out, no more analog signal on DVI for the future.
So if you want to connect an analog TV to your jukebox you ran into a problem if you have only one analog output available and you are using a VGA input monitor so more people will ask for this as it is the cheapest and easiest way to solve this with a external USB graphics card.
Title: Re: Dual Monitor Setup Problems
Post by: Risim on May 23, 2011, 09:23:00 PM
I have yet seen a external video card with s-video output.  I was thinking of getting one with a vga output and then buy a vga to rca/s-video adapter.   So far I think this will be the best way money wise.  All of my locations already have hd flat screens ,so resolution shouldn't be a promblem, and they are screaming for videos.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 24, 2011, 05:52:24 AM
Barcrest:
The reason I use one is that I have a HP touchsmart all in one.  The computer and the touchscreen are together.  Unfortunately these CPU's only come with a mini vga output.  That is the ONLY way to output video.  These mini vga cables are proprietary to HP and impossible to find anywhere (I don't think they make them anymore).  They were only used for a few models of touchsmarts and HP mini laptops, but now the laptops have regular vga output.  Anyway, these mini vga ports are different than the mac mini vga ports where the cables are readily available.  I can't figure out any other way to output video to my flatscreen for karaoke lyrics.  My tv has many other options for input (component, composite, dvi, hdmi, etc), but the usb/vga adapter seemed like the only solution.

alemar02:
The adapter I have is USB/VGA.  I didn't get it here, but I'm 99% sure this is the same model I have:
http://www.amazon.com/StarTech-Monitor-External-Adapter-USB2VGAE2/dp/B002FJQXXC

It seems to work fine, but I haven't played with it much.  My only real use for it is E Touch, so after verifying that I could expand my desktop onto it and trying to get E Touch to recognize it I didn't really put it through too many paces.
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on May 24, 2011, 08:12:50 AM
Quote from: coffee on May 23, 2011, 08:16:09 PM
QuoteTo be fair I don't know why no one else is just feeding it from the SVIDEO output or the second DVI/VGA connector.
A lot of monitors come with only VGA support. Until now graphics cards came with VGA and/or DVI-I/A and to make matters worse, S-Video and Composite Video connections was stopped about a year ago. You don't get graphics cards with S-Video or composite Video anymore.
Now you will notice that DVI-I/A is also slowly phased out and will be replaced with DVI-D which is a fully digital out, no more analog signal on DVI for the future.
So if you want to connect an analog TV to your jukebox you ran into a problem if you have only one analog output available and you are using a VGA input monitor so more people will ask for this as it is the cheapest and easiest way to solve this with a external USB graphics card.

OK, fair enough. I will have to have a play with one then and see if i can see why it doesn't work.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 31, 2011, 07:01:40 AM
Any movement on this?  Still want an adapter sent to you?
Title: Re: Dual Monitor Setup Problems
Post by: Norman Marshall on May 31, 2011, 11:10:56 AM
My brother-in-law has a HP Touchsmart and his has a 15 pin vga on the side of it, Does yours and have you tried using this port for your second monitor, I'm sure you'll be able to extend your desktop using this vga port
Title: Re: Dual Monitor Setup Problems
Post by: bzpilot on May 31, 2011, 11:13:17 AM
Quote from: alarsuel on May 31, 2011, 07:01:40 AM
Any movement on this?  Still want an adapter sent to you?

After reading this thread, is there any reason you just can't use the second screen on the Monitor 3 setting?

This is the way I've been using it with an internal dual output video card for a couple years now.  Touchscreen set as Monitor 1, Secondary Screen as Monitor 3, and Monitor 2 not used.  All works fine.

Maybe I'm missing something with this thread, but I think a lot of us use the dual monitor setup this way.
Title: Re: Dual Monitor Setup Problems
Post by: Norman Marshall on May 31, 2011, 11:17:05 AM
Quote from: bzpilot on May 31, 2011, 11:13:17 AM
Quote from: alarsuel on May 31, 2011, 07:01:40 AM
Any movement on this?  Still want an adapter sent to you?

After reading this thread, is there any reason you just can't use the second screen on the Monitor 3 setting?

This is the way I've been using it with an internal dual output video card for a couple years now.  Touchscreen set as Monitor 1, Secondary Screen as Monitor 3, and Monitor 2 not used.  All works fine.

Maybe I'm missing something with this thread, but I think a lot of us use the dual monitor setup this way.
Thats how my juke is set up and i have no problems at all but this guy has a HP touchsmart so having a pci express card installed isnt that simple because there isnt any support for adding internal hardware
Title: Re: Dual Monitor Setup Problems
Post by: coffee on May 31, 2011, 11:23:41 AM
Quote from: GlennCarnell on May 31, 2011, 11:17:05 AM
Quote from: bzpilot on May 31, 2011, 11:13:17 AM
Quote from: alarsuel on May 31, 2011, 07:01:40 AM
Any movement on this?  Still want an adapter sent to you?

After reading this thread, is there any reason you just can't use the second screen on the Monitor 3 setting?

This is the way I've been using it with an internal dual output video card for a couple years now.  Touchscreen set as Monitor 1, Secondary Screen as Monitor 3, and Monitor 2 not used.  All works fine.

Maybe I'm missing something with this thread, but I think a lot of us use the dual monitor setup this way.
Thats how mine is set up and i have no problems at all
This may be a driver related issue. I'll have to play with the drivers and see what I can find.
It's just strange that everything works normal but E-Touch don't pick up the second monitor if it is a USB eXTERNAL gRAPHICS CARD. ???
Title: Re: Dual Monitor Setup Problems
Post by: Norman Marshall on May 31, 2011, 11:58:12 AM
Ive found this link that might help your problem

http://www.techsupportforum.com/forums/f19/solved-dual-monitor-support-hp-touchsmart-tx2-1274nr-418036.html
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on May 31, 2011, 08:15:41 PM
Glenn:
My Touchsmart is model iQ770, which doesn't have any standard vga output. These came in later models.

bzpilot:
I have tried using it as monitor 3.  It works for everything else, just not E-Touch.  I can extend my desktop, but E-Touch doesn't recognize the monitor no matter which number I give it.  I can select 1, 2, or 3 for second monitor id, but none of them change anything inside the juke.

coffee:
Thanks for looking into this.  I think you are right that a driver issue is likely.  Very strange that E-Touch doesn't recognize the usb adapter when everything else (at least that I have tried) does.

Glenn:
It seems that link is for nothing happening with the 2nd monitor.  I have the monitor working, just not in E-Touch
Title: Re: Dual Monitor Setup Problems
Post by: bzpilot on May 31, 2011, 11:40:38 PM
Quote from: alarsuel on May 31, 2011, 08:15:41 PM
bzpilot:
I have tried using it as monitor 3.  It works for everything else, just not E-Touch.  I can extend my desktop, but E-Touch doesn't recognize the monitor no matter which number I give it.  I can select 1, 2, or 3 for second monitor id, but none of them change anything inside the juke.


I'm sure you've probably done this but I know every time I setup the monitors in E-Touch after a new install I have to save the settings, then restart E-Touch for the monitor changes to take affect.  I know this is probably not the problem you're having, but just in case you've been trying a whole bunch of different settings and not restarting in between this may help you or someone else.
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on June 01, 2011, 05:38:21 PM
Try this

(http://www.iamkizer.net/freeboxjukebox/DOWNLOAD.gif) (http://iamkizer.ipower.com/freeboxjukebox/demo/Project1.rar)

Post up a screen shot of what it says.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on June 01, 2011, 08:40:06 PM
Here are the results of the monitor test program.  The results were the same whether or not the program was displayed on the main display or the extended (2nd) display.
(http://im1.shutterfly.com/media/47a1d820b3127ccefd174f7c086000000030O00AbuHDRw3cuGYPbz4W/cC/f%3D0/ps%3D50/r%3D0/rx%3D550/ry%3D400/)

The numbers look a little small.  They are:
Virtual Display Width -2464
Virtual Display Height -904
Display Monitor Count -2
All the same? -1
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on June 02, 2011, 10:13:13 AM
The key is that monitor count 2, so it knows there is a second monitor which is a good thing. I will update this tool later to see if i can get it to display something on the second montior when you click a button, at least we are making progress right?
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on June 02, 2011, 06:43:12 PM
Sounds good.  Thanks for your effort on this.  Progress, indeed!
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on June 08, 2011, 11:24:59 PM
Any Updates?
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on June 09, 2011, 06:50:31 AM
No updates, work has stoppped on this as I have too much other stuff going on to get fixed up first. I will however look at it once I get the other stuff fixed up.
Title: Re: Dual Monitor Setup Problems
Post by: Thalfura on July 08, 2011, 12:42:31 AM
In Windows

1.   Open Screen Properties

2.   Click on settings Tab

3.   Swap dual screens around making #2 your touchscreen
4.   Set #2 as your primary monitor.
5.   Set #1 as your extension. (video out)
6.           Apply all this.

Now to give you an idea here. When you drag a page to the opposite screen, instead of going through the right of screen you will have to drag through the left of screen.


In Etouch.

Select monitor 1 & 3 should be enabled.

Use monitor 3 and select either Video only or all. I have mine set as all.


I don't know if this will work as you are using USB vid cards but it is worth a try.
If you need to to do up screen shots lemme know and i will.
Good luck.  :beer

Andy

** Forgot to mention that when you have done all these changes don't just restart etouch... restart the entire system.**
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on July 20, 2011, 05:18:29 PM
Thanks, but still no go.  Barry, any chance to check this out?
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on July 20, 2011, 05:26:31 PM
Quote from: alarsuel on July 20, 2011, 05:18:29 PM
Thanks, but still no go.  Barry, any chance to check this out?

I notice you are using V6 so it might be an issue with that i'm not sure. I know quite a few of the V7 users are running dual screen ok. I will be making a new V7.0.9 demo soon you can try that and see if it fixes your issues.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on July 21, 2011, 07:06:13 AM
I am eager to try the new version, but I have been using version 7, so that isn't the problem.  You were nice enough to update my account (others, too I believe) from version 6 to 7, so I have definitely been using the most up to date version.
Title: Re: Dual Monitor Setup Problems
Post by: alarsuel on December 03, 2011, 11:38:05 AM
Bumping this back up so Barry can have a look at it again (hopefully)...
Title: Re: Dual Monitor Setup Problems
Post by: Barcrest on December 03, 2011, 03:18:14 PM
In windows where you see the 2 monitors in the display properties make sure the second screen is to the left of the first screen and they are side by side.