E-Touch is hanging

[Norman Marshall]

Barry im starting to think that E-Touch maybe at fault regarding being non esponsive after being stood untouched for a while, To sort out the problems ive been having with me jukebox hanging and becoming non responsive ive reset the bios  back to factory default settings and reinstalled XP, SP3 and updated windows till there were no updates left, Updated me video card drivers and touch panel drivers, re-installed E-Touch. When all that was done i restarted the jukebox and opened up my documents, my pictures, my music and my computer then left it in the windows enviroment for three hours without touching it, after that time i went to the juke and closed all the folders id left open and the juke was responsive straight away, i even reopened the folders just to make sure the juke was responding, I then opened E-Touch and left that to stand for an hour, when i came back to the jukebox it was hanging again and was non responsive, i forced  a shutdown using the task manager and started using windows as normal, below is the errorlog

#2012-09-02 14:00:58#,"53","File not found: 'C:\Program Files\E-Touch Jukebox 8\Skins\AMY_Blue_V8.0(1024x768)\images\125_black_marble_search_audio_bevel.gif'","Module1","nosearch_load","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:00:58#,"53","File not found: 'C:\Program Files\E-Touch Jukebox 8\Skins\AMY_Blue_V8.0(1024x768)\images\125_black_marble_search_video_bevel.gif'","Module1","nosearch_load","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:00:58#,"53","File not found: 'C:\Program Files\E-Touch Jukebox 8\Skins\AMY_Blue_V8.0(1024x768)\images\125_black_marble_search_karaoke_bevel.gif'","Module1","nosearch_load","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:00:58#,"53","File not found: 'C:\Program Files\E-Touch Jukebox 8\Skins\AMY_Blue_V8.0(1024x768)\images\125_black_marble_search_all_bevel.gif'","Module1","nosearch_load","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"
#2012-09-02 14:23:11#,"13","Type mismatch","Form1","show_tracklisting","E-Touch v8.0.1","Administrator","JUKEBOX-611040F"

Im having a piss up next weekend with a potential buyer so id like to think this will be sorted

[Barcrest]

For some reason it's in a loop with the tracklisting, it shouldn't even be trying to call that procedure unless you are going into an album. Do you have random play enabled when this happens?

[Norman Marshall]

No Barry i never have random play enabled, at the minute ive loaded the default BnB skin to see if i get any issues cos im starting to think the skin mite be at fault, ive only had it on ten mins so i cant really report any issues yet. I'm now of to do the charts.

[Norman Marshall]

OK i had no joy with the default BnB skin, it still hangs, heres the error log

http://www.iamkizer.net/freeboxjukebox/files/skins/Glenncarnell/NewTextDocument.rar

I had to compress this as the file exceeded the maximum allowed length 20000 characters

[Barcrest]

Yeah your error log contains repeated requests for thr tracklisting and this is what is causing your lock up i would assume... Why it's repeatedly calling that though i don't know, it should only call that if you click and album cover. What is the jukebox doing during that time?

Ok it looks like you could have been clicking on albums... 27 Entries with that issue so it is getting the issue during a loop, i wonder if it's when it's trying to display the rating stars? I will see what loops through that many times. Could be that something is corrupt as i see you are having issues with searching too.

[Norman Marshall]

The juke is playing videos no problem, infact you dont even know etouch is hanging until you try to put more songs on. What happened last night is after leaving it for a while i selected an album and it changed to the track listing screen, selected a song then it hung, Ive now disabled the rating stars just in case. Could the repeated request be coming from us when the juke has frozen and were touching the screen in the hope that something might change?

I'm gonna try upgrading to 8.0.2 to see what happens

[Barcrest]

The juke is playing videos no problem, infact you dont even know etouch is hanging until you try to put more songs on. What happened last night is after leaving it for a while i selected an album and it changed to the track listing screen, selected a song then it hung, Ive now disabled the rating stars just in case. Could the repeated request be coming from us when the juke has frozen and were touching the screen in the hope that something might change?

I'm gonna try upgrading to 8.0.2 to see what happens

No because it is 27 times each time, I assume the issue is when it loops through thre tracks upto the maximum. You could try altering the skin so it only shows 5 tracks and see if the error appears only 5 times.

EDIT: Looks like the issue might be happening when it's working out the play count. The most played might be corrupt, try renaming your history files and see if it works ok then. I am making a new beta you can also try with some tweaks to how the track listing is displayed, should display a little quicker now.

[Norman Marshall]

Updating to 8.0.2 didnt help and neither did disabling the rating stars, I have to get ready for me darts night now so i'll try them tweaks tomorrow barry.

[Barcrest]

Ok, i'm pretty sure it's when it's trying to display the number of plays.

[Norman Marshall]

Ok, i'm pretty sure it's when it's trying to display the number of plays.

Is there a way to disable this?

[Norman Marshall]

OK ive altered the skin so it has only six songs showing and ive renamed the history file to charts, i'll wait an hour or so before checking it

[Norman Marshall]

OK ive done that and now ive got another problem, when i touch an album cover and it changes over to the song select page, if i select a song or scroll up or down it will go back to the album veiw, if i touch another album it will go to the last album i picked, heres the errorlog

#2012-09-04 16:34:31#,"76","Path not found","Form1","Form_Load","E-Touch v8.0.2","Administrator","JUKEBOX-611040F"
#2012-09-04 16:50:59#,"76","Path not found","Form1","Form_Load","E-Touch v8.0.2","Administrator","JUKEBOX-611040F"
#2012-09-04 16:54:27#,"76","Path not found","Form1","Form_Load","E-Touch v8.0.2","Administrator","JUKEBOX-611040F"

[Barcrest]

Somthing is not right with the set up i think you need to rename the folder, re-install and rebuild the library. Something appears to have gone very wrong somewhere, probably the REC is corrupt. Those errors are from when it loads up, probably not finding something in the skin. They shouldn't cause the issues you are seeing.

[Norman Marshall]

OK ive re-installed will test it tomorrow and let you know the results.

[Norman Marshall]

Ok tested etouch and the last problems reported have been sorted, its bact to hanging now