ELO Touch Question

[BigLa]

I just picked up a used 15" ELO off ebay. It works great, except I noticed that the very bottom of the screen (approximately the bottom half of the taskbar) doesn't respond to touch. It's a very small area, so it's not a huge deal. But my assumption is that the touch functionality should work up to all edges of the screen. Is that a fair assumption?

Thanks. (hope i'm not asking too many questions).

[Barcrest]

Have you run through the calibration? It should work on the whole screen.

[BigLa]

I have. I assumed it should work. I'm not sure if I should bother shipping it back, since it's pretty minor. I'll play with it some more when I get home.

Thanks.

[squirrellydw]

I think that is normal but I also think you can adjust it in the setting, not sure though.  Why not email elo?

[BigLa]

I have. Still waiting on a response. Figured it didn't hurt to mention it here as well.

Thanks again.

[Barcrest]

Actually like squirrel said i don't think you can touch right at the very edge but you should be able to touch the task bar.

[squirrellydw]

I can touch my taskbar fine but I think there is like a 1/8 inch all the way around I can't, not sure

[BigLa]

Heard back from ELO. They said "there should not be any portion of the screen non-responsive to touch."
May be someone can test this out for me: when using Fakman's skin, I am unable to use the song slider. It doesn't seem that far down, so I assume other people can use it. Of course I'm able to access it with my mouse.

[squirrellydw]

did you use the advance calibration?   I test mine out tonight

[mountain]

Advanced calibration should fix the problem. If you bought a used one you may want to clean it real good with alcohol too. One of the ones I bought had a lot of crud around the perimeter where the kiosk bezel mounted.

[squirrellydw]

mine works fine all the way around the edges.

I would NOT use alcohol to clean it

[BigLa]

Still unable to touch all the edges, but I haven't given up yet. Is anyone using the edge acceleration tool to assist in touching near the edges?

[squirrellydw]

nope I just used the advance calibration

[BigLa]

In the advanced calibration, how many points did you have to touch? What it just the three, or the calibration with 5 targets on each row. I tried that one (think it's called enhanced) and I couldn't see the bottom right target. Read something about an elotarget.conf file that can be adjusted for that. Have to check it out tonight.

[squirrellydw]

I think it was about 5 on 4 rows.  I had no problem with any of the tagets