Was hoping the 9.0.17 release would fix my problem since I was still running an early v9 release.
When looking at an album/video tracklist, the down arrow does nothing, so I cannot scroll to the next screen of tracks. I can add all to queue, so that works, but I can only choose tracks showing on the first screen of track listings. Default skin and latest SxxLxxs skin both have same behavior.
v8 works fine, so sometimes I just run that version, but that version doesn't play nice with my multiple monitor setup (3 screens - sometimes I use the 2nd monitor and sometimes I prefer to use the TV behind the bar for videos).
What can I do to troubleshooting this?
Thanks,
Rick
I would say first off by saying check the touch screen monitor itself as a first step.
I think I have noticed what you are talking about where up and down is sometimes touch and go.
Are you running eTouch as administrator? If you are stop and run it as normal, if you are running as normal then try running as admin.
Barry might be able to say more, but give those steps a try first. My touch screen will not even work if I run eTouch as admin which is weird.
Touchscreen monitor works fine. I can run v8 and scroll thru the track lists ok and I have a bunch of touch games that I play. v9, no matter which skin, will not do anything when the down arrow is pressed to go to the next screen of tracks. Admin mode or not, same thing.
Frustrating because I'd switch back to v8 permanently, but I can't get the TV to be used as a 2nd monitor correctly due to resolution. With v9 I can manually set the resolution for the TV and the videos fit perfect.
As soon as I can get the touch screen back up and running on my system then I will be able to have a look for you, I know that there is nothing wrong with the actual release as I was using it yesterday so for me the tracks do go up and down as well as going through pages.
Do you have access to a mouse on that system where you can click on the up and down buttons to see if that works? I have just tried it using a mouse and for me it works so really the buttons are doing the job they are meant too, I will post more later when I boot up but just gone 8am here now so just on my first coffee.
I just tried on my touch screen jukebox and no problems my end. I tried the sxxlxx skin as I do not like the other one and never use it.
I would delete the skin from your skins folder and then download from the skins section and try it again. I would also suggest that you try your touch screen on something else near to the location of the up and down to see if you have full control or if you have any dead areas on your screen.
Finally I would look at deinstalling and reinstalling the software again but this is a last ditch attempt and an extreme measure. Try downloading the skin again just to see if that works first.
I just done a quick video for you to show that no problems on my end using 9.17 and skin Sxx
https://www.youtube.com/watch?v=Dm0Sr35PAV4
Although it does not solve your problem, but at least you can see that it is not a bug.
Didn't think it was a bug, just something with my configuration or something like that. It is 100% not the touchscreen either.
I've installed several versions of v9 cleanly in their own directory, installed several different skins and still no success. Likely something to do with the resolution because my up/down arrows for the tracks are off to the far right of the screen and not closer to the track listings like in v8 or your video of v9. I've forced my monitor into many different resolutions, even 1024x786 like the skins are, but no luck.
Every version of 8 works fine for me, but v8 does not have the manual resolution choice in the pulldown menu and I'm unable to get the videos/now playing to appear correctly on the 3rd monitor (tv).
Going to try v7 and see if I can get that working the way I want.
Ok what directory are you putting eTouch into? I know that chances are you know not to put it in c:\program files and install into a directory outside of that.
What resolution is your monitor at native size?
My non touch screen is 1920 x 1080 but I the program or windows downgrades for me.
I would suggest updating any drivers for your monitor, and also graphics card and then anything else you can think of.
Is your graphics card on board or is it an actual card?
What operating system are you using?
Are you using a commercial or non commercial touch screen? My jukebox is commercial, however I also have a non commercial touch screen from HP both work differently.
Can you take a screen grab of the actual software running so can see what your placement is, as you say it is different too mine.
A lot of trouble shooting options here some might not work, and some you might have tried before, but maybe one thing you haven't tried.
Regards
Mark
I took this video last night:
https://goo.gl/photos/LbB9o9eivVtDrCso7
The monitor is a Dell touchscreen and like I said, works perfectly on v8 and all the touch games.
Running Windows 7
It's an Nvidia card and this monitor is using HDMI out and drivers are up to date. Native res is 1920x1080, and I can use the Nvidia app to force various resolutions, but same problem no matter what res.
Fooking hell when can I move in? I was going to laugh at you for having a dell monitor, but fook me will you adopt me?
You are right my video certainly looks different to yours. The skin doesn't even look the same really. I am only using one screen, but you are using 3 screens? Sorry I was too busy looking at the pinball machines and the rest of the room.
I would say to unhook the extra monitors and only have one, download the version from skins v9 but then when I installed 9.17 from the download it works and looks nothing like yours.
I think that it might possibly have a BUG and Barry hates me when I say BUG but the skin shouldn't look like that, but I think it might be possibly using 3 monitors.
I just had a thought, you might not have to unplug your other monitors. infact on your desktop right click and go to screen resolution, click on duplicate displays, apply and see if that works. I just tried on my TV and it works but I was using a mouse, but the skin seemed to change when I started using a dual monitor.
I don't know if this helps but when I have that skin loaded on mine it shows more arrows to the left and their the ones I used to scroll up and down.
(http://daduber.com/jb/missing.jpg)
This sounds like a skin issue, maybe something is loading over the buttons or not positioning correctly. Could you rename your error log and then launch e-touch and go into a couple of albums to test and then send me that log?
Will do the error log tonight. I'll also enable every button since I do have many I do not use disabled. Possible that might be changing something in my config that it doesn't like.
I have disabled the 2nd monitor, but I will physically disconnect it to make sure it's not even in the picture (pardon the pun).
Thanks for all the suggestions.
Oh, I got the Dell monitor a few years ago very cheap on the Dell Outlet site. Works very well too..
I'm picking up three touchscreen kiosks this week from Craigslist and turning them into jukes, so will be buying 3 more licenses soon. :)
You wouldn't need to disconnect the monitor just have it so that the monitors are duplicated which just means that you have desktop on screen 1 and 2. The error log will probably help Barry as he knows best, but personally I would try checking on just one monitor.
It would be a step that I would take just to doubly make sure.
9.18 has just been released anyway but obviously try on your current version, just incase.
haven't had time to troubleshoot further because I'm waiting for 2 hard drives to copy on this PC and don't want to risk interrupting them since they take over a day each to copy.
But I installed 9.18 on another PC to test that has a 19" touch screen 1280xwhatever resolution and the skin appears fine.
So seems to be a resolution/screen stretching issue with v9 and my setup. Will report back once I've had a chance to check it out further.
Quote from: Mark Norville on October 25, 2015, 11:31:34 PM
You are right my video certainly looks different to yours. The skin doesn't even look the same really. I am only using one screen, but you are using 3 screens? Sorry I was too busy looking at the pinball machines and the rest of the room.
I would say to unhook the extra monitors and only have one, download the version from skins v9 but then when I installed 9.17 from the download it works and looks nothing like yours.
I think that it might possibly have a BUG and Barry hates me when I say BUG but the skin shouldn't look like that, but I think it might be possibly using 3 monitors.
I just had a thought, you might not have to unplug your other monitors. infact on your desktop right click and go to screen resolution, click on duplicate displays, apply and see if that works. I just tried on my TV and it works but I was using a mouse, but the skin seemed to change when I started using a dual monitor.
I'm not going to say it, oh go on, who told you so? Who gave you the best advice, who is the Daddy.
Actually, I *AM* having the same problem on this other system. as it turns out. Fresh install of the latest v9 release and have the same issue with the right side of the skin missing and the up/down arrows not working. I was drinking a little the other night when setting this kiosk up for testing and think I was launching v8 without noticing and the skin of course works fine for me on v8. :beer
Took some video. This PC is running XP, other system is running Windows 7.
https://goo.gl/photos/pwnUrpXHJ1Gkp7gz9
On your video you have gone to touch genie (SPITS) and then clicked on an album with various artists. If you click on an album that is one artist it will show albums by that artist, however when you go to various obviously you cannot go more by artist.
I will add more in a min but working on the other computer at the moment installing hyperspin so am back and forth
Quote from: pomc on October 29, 2015, 01:59:55 PM
Actually, I *AM* having the same problem on this other system. as it turns out. Fresh install of the latest v9 release and have the same issue with the right side of the skin missing and the up/down arrows not working. I was drinking a little the other night when setting this kiosk up for testing and think I was launching v8 without noticing and the skin of course works fine for me on v8. :beer
Took some video. This PC is running XP, other system is running Windows 7.
https://goo.gl/photos/pwnUrpXHJ1Gkp7gz9
You are using the wrong up and down arrows.
Those are for the more by albums by artist or year or genre. For some reason you don't have the correct up and down arrows showing. I am not sure how you could have turned those off. Love the pinball machine BTW and the fact you did the video with metallica playing.
Are you sure those albums have more tracks? Also i noticed when you loaded touchgeni some of the images didn't load as you still had the solus ones showing. Can you save it out with touch geni as the skin then reload and see if the buttons all load correctly?
Those albums I chose were because they have 100 tracks. I think I showed the different settings screen in the video and didn't turn off anything since it was a fresh installation. I'll do another fresh install and load the latest Sxx skin as well. I'm in the process of installing Windows 7 on these PCs, so we'll see if that changes anything. XP is just too much of a hassle to update now that MS dropped support.
I cannot comment to much regarding Windows XP but I know that some other people are using XP as jukeboxes and do not have the same issues as yourself. Yes I personally would install windows 7 as that is still supported until 2020 and is a lot more stable than windows xp ever was.
You will also find newer drivers, e.g that are in 2015 but I would strip out as much of Windows 7 as humanly possible, and then maybe increase the ram you have inside, as a standard jukebox and nothing else, 2 gigs of ram should do, but 4 would be better.
I love the units though they look very sleek and modern.
I keep typing this but I keep stopping myself from doing so, I have mentioned before that I hate dell computers as a last resort if windows 7 does not work for you as it should, I would update every firmware that you can for the motherboard and graphics, as chances are you are using dell pcs inside of them?
I know that would be my last resort to try but I do honestly hate dell, infact I would go as far if I had your setup to try it on a non dell system.
Anyway back to the TV as just mentioning dell makes me want to slit my wrists lol
On the system in my bar, it's an HP PC running Windows 7 and that was the one I first began having problems with. I'm not a huge fan of Dell either, but one kiosk came with a slim case Optiplex and I already had another Optiplex from work. Likely will use Optiplex's in the other 2 kiosks because I want to just build one system, configure all the games and stuff and then be able to image the others. Will be much faster that way.
I'm digging these kiosks too, yeah very sleek looking especially with the keyboard removed.
I just cannot understand why you are having troubles though and that is bugging me now as much as it is you. I hate having problems and I always need to solve it.
I am going to ask what codecs have you got on your system for video? I honestly think that it is something to do with your drivers or codecs somewhere.
I had formatted my jukebox from windows 7 32 bit to windows 7 64 bit and without updating it worked great for me, no codecs or anything installed.
I have read that some codecs are giving problems on some systems.
http://shark007.net/ these are supposed to be good but I haven't used them, I have http://www.codecguide.com/ installed on mine.
Hopefully some of these suggestions might help.
Regards
Mark
No codecs were installed when I had XP on the PC. I do have codes installed on the bar PC though - if memory serves it was something like the K-Lite codec pack?
Def a weird problem and will sure be interesting to see what was causing it. I'll be home in a few hours and will finish the Windows 7 install, driver updates and then will install v9 again and report back.
Hopefully a fresh install will sort out the problem, but I don't envy you, I am not sure when the last time you done a fresh install of Windows 7 but it takes an hour if not longer just to go through the updates, and even then you have to keep updating after that.
I think there are near enough 200 updates just for windows 7, then of course you need all the drivers for the hard ware.
It is quite good fun though in a 50 shades of grey kind of sadistic kinkiness lol
For some reason I enjoy building new systems and running updates. Not sure why? Doing the updates now since I finished the base Windows 7 install last night.
For some reason the up/down arrows don't appear either because they are somehow disabled (See what you have turned off under button settings but it shouldn't be possible to turn them off) Or because the button images are not being loaded due to an error with the skin.
To reset the settings you need to remove the E-touch reg key, uninstalling doesn't do that.
Thanks for the tip on how to fully uninstall.
The Windows 7 PC was updating and also copying files from a drive all night. But I still had the other machine with clean XP and the 9.0.18 fresh install worked fine with all the skins.
I installed 9.0.18 on my bar PC with the issue and still had the same problem. But like you just mentioned the settings weren't being cleared. So tonight will do that and also will be able to try the fresh install on the other Windows 7 PC.
Thanks!
Fresh installs on the systems worked it all out. I uninstalled any version I had on the bar PC because I did have 8 and 9 installed. Cleaned up each directory and all's good on everything now.
Thanks for all the advice trying to figure this out.
Rick
Ssssh it's Sunday night ;)
Glad you got it all sorted I still blame those shit Dell PC's though