Freebox Jukebox

E-Touch General Category => Support and Bug Reports => Topic started by: DogP on May 07, 2019, 04:17:34 AM

Title: Songs get skipped instead of playing
Post by: DogP on May 07, 2019, 04:17:34 AM
Hey,

I'm running E-Touch 5.0.36 ... it's been running well for a long time, but recently it's been skipping lots of songs instead of playing them.  It'll show the song at 0:00 like it's going to start, then skip to the next song.  It doesn't do it every time, and it's not the same song every time... just randomly, but often (will play one or two, then skip a few, then play another, etc).

Is there a known fix for this?  I know it's an old version, so if a new version will fix it, I'm willing to upgrade.  But if there's a simple fix, I'd rather not deal with reinstalling and reconfiguring since it works great otherwise (and of course save a few bucks ;) ).

If I want to upgrade, can I upgrade to lifetime from my V5 membership?  Is there anything tricky about upgrading from V5 to V10?  I only play music videos, using the 1st monitor (touchscreen) for the UI and 2nd monitor (projector) for the videos.  All of the videos are tagged using the non-mp3 tagger.

My system is a Core2Duo 2.0GHz, 4GB RAM, WinXP 32-bit.

Thanks,
Pat
Title: Re: Songs get skipped instead of playing
Post by: Mark Norville on May 07, 2019, 08:12:57 AM
Morning, if you are using music videos only, make sure how you are downloading them is not buggy. I had one program and from time to time it would download dodgy videos until I updated it, and then it was fine.

However, any support for version 5 is non existent as everyone is on 9 or 10, version 5 is about 10 years old?

Upgrading is easy enough.

Right short and sweetish, not even on my first coffee so sorry for the reply being a bit grouchy lol

Regards

Mark
Title: Re: Songs get skipped instead of playing
Post by: DogP on May 08, 2019, 02:54:04 AM
Thanks for the reply... yeah, the downloads should be good.  I've been using the same set of videos without any problems for years (yeah, almost 10 years!), and they play fine directly from Windows Media Player.

Do you know if it's possible to upgrade from my current V5 status to the lifetime?  I seem to remember when I donated the first time that I could upgrade my supporter status at any time, but it's been a long time, so I could be mistaken.

Thanks,
Pat
Title: Re: Songs get skipped instead of playing
Post by: Mark Norville on May 08, 2019, 07:51:14 AM
Morning,

Short and sweet on this one as on my first coffee and need more. Yes you can upgrade if you contact Barry and get the price from him, either that or he should be online today as bank holiday is over, so he will start answering your questions.

Regards

Mark
Title: Re: Songs get skipped instead of playing
Post by: Barcrest on May 13, 2019, 04:37:23 PM
I replied to your PM. I have only just got back from holiday hence the delay, sorry.
Title: Re: Songs get skipped instead of playing
Post by: DogP on May 14, 2019, 11:12:43 PM
Thanks for the replies... I think I ended up fixing the original issue though.  After reinstalling the K-Lite codec pack, I haven't seen the problem pop up again.

Maybe someday I'll upgrade to the latest, but I only use the jukebox a few times a year, so if it's working, I don't want to mess with it. ;)

Thanks,
Pat
Title: Re: Songs get skipped instead of playing
Post by: Karli on June 09, 2019, 07:53:48 AM
Hello Pat,

have the same problem since months and installed now the K-full codec pack
Hopefully it works good now. Thank you very much!  :beer

Regards

Karli
Title: Re: Songs get skipped instead of playing
Post by: Barcrest on June 10, 2019, 07:32:15 AM
Another thing that can cause this issue is corrupt files.