HELP PLEASE. (Mike)

[mike swann]

Hi all, I am pulling what little hair i have left out.
My problem: I have uninstalled V9.24 and installed V10. when i try to load E-Touch it states welcome then try's to load the skin, at this point it just sits on the black loading Skin page and wont get past it.
I'm sure someone out their has probably had this before. An interesting thing also is that the new V10 did not ask for a key unlike when i installed V9 for the first time.
Thanks
Mike

[Aussie-Adam]

Have you installed it onto C: drive   eg. (C:/Etouch10 )

and running it as Administrator ?

[mike swann]

Yes followed the instructions and ran as admin, changed all the exe files to run as admin.
I have had this issue before and the only way to resolve it was to re install windows and i cant keep doing that.
It is as if when you uninstall the previous version it leaves something on the pc that then prevents you from loading the skin!!!!!!!, so frustrating