Welcome to the forums, firstly I will go through some checks with you.
Have you installed outside of c:\program files and have you installed as admin?
Are you running the program as admin?
I cannot get eTouch to work on the PC at the moment as I need to enter my code for windows 7 so I can stop being on a pirated copy of windows, I am still waiting to buy a SSD for this PC so I have not bothered about setting it up again.
You need to go into the search, if you type something that you know that you haven't got it should bring it up in the search listings somewhere. You need to keep scrolling through the results, as I think that it will always put your local information first and then online second.
Hopefully someone else might be able to give you better advise than I can at the moment, as I am sort of two PC's down at the moment, or 3 really.