Firstly shall ask the usual
1) have you installed the program as admin?
2) have you installed outside of c:\program files
3) are you running config10 and main program as admin
4) can you please provide a picture of your backend for config10
if you have installed before, but then deinstalled and changed directories, you need to go through regedit to delete all the enteries in there.
I had the same problem where I had no albums showing, but I was testing on my office PC where I bug test and can test things out, but I had messed around too much and in the end had to remove all enteries and then installed again.
Regards
Mark