Author Topic: Urgent help won't load  (Read 650 times)

Offline sparkie15

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Urgent help won't load
« on: January 27, 2018, 07:52:00 PM »
Please help stuck on loading skin page having party tonight uninstalled and deleted on c but still same when reloads and still remembers setup..

Offline sparkie15

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Re: Urgent help won't load
« Reply #1 on: January 27, 2018, 07:55:19 PM »
Also crashes taskbar when exiting using task manager..

Offline Mark Norville

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Re: Urgent help won't load
« Reply #2 on: January 27, 2018, 08:22:57 PM »
Have you deleted it from registry as well? Do you have a bad album that it does not like?
UK Based : Please allow up to eight hours for me to reply at times

Jukebox Stats : Albums : 517 - Music Videos : 0 - Songs : 9,553 - Artists : 2,107 (Updating not completed)

Plan of action this Week : Ripping 1980's Chart (Jan Completed)

Offline sparkie15

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Re: Urgent help won't load
« Reply #3 on: January 27, 2018, 08:24:36 PM »
just deleting all registry in regedit but tried it with just audio and just video and same

Offline sparkie15

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Re: Urgent help won't load
« Reply #4 on: January 27, 2018, 08:25:59 PM »
am i right in thinking im searching all regedit for etouch and deleting all associated fies

Offline Mark Norville

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Re: Urgent help won't load
« Reply #5 on: January 27, 2018, 08:27:23 PM »
yep
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Jukebox Stats : Albums : 517 - Music Videos : 0 - Songs : 9,553 - Artists : 2,107 (Updating not completed)

Plan of action this Week : Ripping 1980's Chart (Jan Completed)

Offline sparkie15

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Re: Urgent help won't load
« Reply #6 on: January 27, 2018, 08:31:10 PM »
Deleted all files associated with etouch but still loads skin from previous setup as if it remembers it.  Also doesn't ask me for password again as I thought it might

Offline Mark Norville

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Re: Urgent help won't load
« Reply #7 on: January 27, 2018, 08:32:39 PM »
You are not deleting everything then, when you delete it from the registry, it will ask you for your email and password again.

What version of etouch are you using now?
UK Based : Please allow up to eight hours for me to reply at times

Jukebox Stats : Albums : 517 - Music Videos : 0 - Songs : 9,553 - Artists : 2,107 (Updating not completed)

Plan of action this Week : Ripping 1980's Chart (Jan Completed)

Offline sparkie15

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Re: Urgent help won't load
« Reply #8 on: January 27, 2018, 08:44:55 PM »
Still using v10 I go into regedit and search etouch ive now deleted everything except default as it wont let you.  When I search now it just says finished search wit no results is there something else I should be searching for.  The config allows me to scan but as soon as I launch etough it freezes on loading skin.  Still recognises old skin ive assigned and not default..

Offline Mark Norville

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Re: Urgent help won't load
« Reply #9 on: January 27, 2018, 08:50:23 PM »
You are not deleting everything in registry, as you should have nothing left, I am not sure what you mean default? It should remove everything that you tell it to do.

If you install it again, make sure that the old skin that you was using is installed, so that it might be able to load that skin up, rather than crashing.

Trust you to have a problem so late, good job I was sat at the computer for two minutes.

I cannot comment on version 10 only 9, but 9 works flawsley for me, someone was using the beta version and having problems
UK Based : Please allow up to eight hours for me to reply at times

Jukebox Stats : Albums : 517 - Music Videos : 0 - Songs : 9,553 - Artists : 2,107 (Updating not completed)

Plan of action this Week : Ripping 1980's Chart (Jan Completed)

Offline sparkie15

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Re: Urgent help won't load
« Reply #10 on: January 27, 2018, 08:56:44 PM »
when you go in reg editor  thereis a default with value not set that cant be deleted

Offline Mark Norville

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Re: Urgent help won't load
« Reply #11 on: January 27, 2018, 09:02:33 PM »
If it is a etouch directory in regedit you should be able to delete it

Look for etouch and make sure that you delete everything, there should be nothing left. I cannot remember the other terms I search for as 9pm now in the UK.

To be safe try version 9
UK Based : Please allow up to eight hours for me to reply at times

Jukebox Stats : Albums : 517 - Music Videos : 0 - Songs : 9,553 - Artists : 2,107 (Updating not completed)

Plan of action this Week : Ripping 1980's Chart (Jan Completed)

Offline sparkie15

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Re: Urgent help won't load
« Reply #12 on: January 27, 2018, 09:04:57 PM »
give up hate windows 7 going to go 10 tomorrow and reinstall.. Thanks Anyway mark

Offline Mark Norville

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Re: Urgent help won't load
« Reply #13 on: January 27, 2018, 09:28:29 PM »
Windows 7 is better than 10, it has nothing to do with the operating system. I now have 10 installed on my gaming pc mainly for xbox, but if you go to 10, support might be less on the ground.

UK Based : Please allow up to eight hours for me to reply at times

Jukebox Stats : Albums : 517 - Music Videos : 0 - Songs : 9,553 - Artists : 2,107 (Updating not completed)

Plan of action this Week : Ripping 1980's Chart (Jan Completed)

Offline Thomo

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Re: Urgent help won't load
« Reply #14 on: January 27, 2018, 10:02:11 PM »
try doing a new installation but to a different directory, eg if old installation was c:\etouch install the new one to c:\etouch10, if you have the same problem loading again then it wont be a registry problem so look elsewhere
Remember to edit etouch exe to "run as administrator"
« Last Edit: January 27, 2018, 10:05:33 PM by Thomo »